State Farm® Insurance Agent Carmel Curiel Larios
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ryan Carretero
November 11, 2024
5
out of
5
rating by Ryan Carretero
"Amazing service! Been with this team for years and they consistently treat me an my family “like a good neighbor.”"
We responded:
"Thank you, Ryan! We truly appreciate your kind words and loyalty to our agency. Our team is always here for you! Carmel Curiel Larios, State Farm Agent, Santa Rosa, CA."
Gino Sesto
October 29, 2024
1
out of
5
rating by Gino Sesto
"Worst customer service ever. I have 6 policies and they are constantly being canceled due to no payments, even though i tell them constantly to auto pay them. Worst agent ever to exist. edit for response to "agent": I did in fact tell them to stop calling for every damn payment and put me on auto pay. Come to find out this agent encourages her reps to call the customers. In 2024 i just want to set it and forget it. But this lady insists on calling several times a month. A formal complaint has been filed with the insurance commission as well as an ethics complaint with state farm. BTW all your reviews are bots, its painfully obvious"
We responded:
"Gino, as a courtesy to our customers, we call when issues or concerns arise about their policies. My team has tried to reach out to you, multiple times and when they connected with you, it was a very unpleasant and unproductive experience for them. You have also told us multiple times to stop calling you. "
Mark Imsdahl
October 21, 2024
5
out of
5
rating by Mark Imsdahl
"State Farm has been a good long term partner with our family."
We responded:
" We're so grateful to hear this, Mark! We are here whenever you need us."
judy mestrich
September 19, 2024
5
out of
5
rating by judy mestrich
"Love getting personal updates from Nicole"
We responded:
"We're glad you have such awesome experiences with Nicole. Thank you for your 5-star review!"
Shawn Carter
August 28, 2024
5
out of
5
rating by Shawn Carter
"Very professional, always very responsive and kind. If there is an issue they work diligently to solve it."
We responded:
"Shawn, thank you for your kind works for our team! We're always here to assist you."
Delanie Behringer
August 20, 2024
5
out of
5
rating by Delanie Behringer
"Carmel and her team have always been great for all of our insurance needs. They worry about our rates and help us keep everything appreciated at the right value. We love Nicole and Erica and highly recommend her office for all of your insurance needs. Wrecking my car proved to me that these women are on the ball and sure to take the anxiety out of an anxious moment."
We responded:
"Thank you, Delanie, for your kind words recognizing our agency. We're so glad Nicole and Erika could assist you after your car accident. We appreciate your trust in our team. "
A Prophet
August 7, 2024
5
out of
5
rating by A Prophet
"Nicole was amazing!! Best customer service I've ever had"
We responded:
"Thank you for your kind words recognizing Nicole! We appreciate your support of our agency."
Oscar Flores
July 28, 2024
5
out of
5
rating by Oscar Flores
"Huge thanks to Nicole for helping me with the process of switching insurance companies!"
We responded:
"Oscar, we know how hard it is when you have to switch insurance companies, I am so happy that Nicole was able to help ease the process for you. Thank you for selecting Carmel Curiel Larios Agency."
Matt Davis
July 23, 2024
5
out of
5
rating by Matt Davis
"Nicole is the best! She is always very helpful and professional."
We responded:
"We appreciate your business, Matt. Thank you for recognizing Nicole's willingness to help our customers while being professional."
Tracy Booker
July 19, 2024
5
out of
5
rating by Tracy Booker
"State Farm’s has been an outstanding insurance company for my family. The options for car insurance, whole life insurance, and renters insurance coverage keeps my family safe and secure. Nicole, an agent with State Farm, is knowledgeable of the organizations policies and regulations. She ensures that I am updated on the latest changes in policies or costs for my benefit. Excellent customer support!"
We responded:
"Tracy, Thank you for your 5-star review recognizing our team, especially Nicole. We appreciate your trust in us to provide great auto, life, and renters insurance. We are always here for you and your family!"
Dennis Olson
July 17, 2024
5
out of
5
rating by Dennis Olson
"Excellent customer service and relations!"
We responded:
"Dennis, Thank you for your 5-star review and kind words. We appreciate your support and always look forward to helping you."
Liz Pires
June 26, 2024
5
out of
5
rating by Liz Pires
"Nicole is the best! She is always super helpful and will dig in and help figure out things and go to bat for you. You want this agent in your corner!"
We responded:
"Liz, thank you for your 5-star review. We're thrilled to hear Nicole provided you with great service. We appreciate your kind words and will continue to provide excellent service for your insurance needs. Thank you! "
Bruce Jennings
April 26, 2024
5
out of
5
rating by Bruce Jennings
"State Farm Insurance agent Carmel Curiel Larios and her outstanding staff are always professional and a pleasure to work with - especially Nicole Urdiales !!"
We responded:
"Bruce, thank you for your kind words and 5-star review recognizing our team, especially Nicole! We’re grateful to have you as a customer."
Gabriel Eggers
April 18, 2024
1
out of
5
rating by Gabriel Eggers
"Friendly sales people but they are not able to help in any real way when you have a claim. The rest of the company is a nightmare to work with and they will do everything in their power to avoid paying a claim. I had multiple quotes from contractors including their own recommended contractor and they still refused to pay any of them and instead pushed us to accept a check for half the amount of the cost of the work. In the end we accepted because all of our neighbors who have other insurance had their restoration complete and were back living in their homes while we were stuck in a hotel. My pregnant wife and I completed the work ourselves in order to get back home. I have stuck around because I have a bundle of policies that feels like a lot of work to shop for but with recent rate hikes I will not be staying."
We responded:
"Gabriel, we appreciate your feedback regarding your claim. While this is not a direct reflection of our agency specifically, we are truly sorry for your experience with State Farm. Please call our office if you have any additional questions or would like to discuss further."
Daniela Hernandez
April 11, 2024
5
out of
5
rating by Daniela Hernandez
"Carmel and her team are very knowledgeable, helpful and friendly. They helped me understand my different options regarding life insurance and they are always available to answer any questions."
We responded:
"Thank you, Daniela, for your 5-star review. We strive to provide our customers with the best experience possible so that they are able to make an informed decision. We appreciate your business and your kind words. "
Deborah Colotti
February 6, 2024
5
out of
5
rating by Deborah Colotti
"I called with some questions, and Nicole was extremely helpful and thorough in answering my concerns. I took notes, which prompted more questions. She was well informed and shared important information with me. I very much appreciated the extra time and her patience explaining the process and the follow up steps so that there would be no surprises. Thanks Nicole Urdiales!"
We responded:
"Deborah, thank you for your kind words and 5-star review recognizing Nicole! We’re so glad she could answer your questions and give you confidence in your insurance. Your compliment is truly appreciated!"
Christy Qabazard
January 12, 2024
5
out of
5
rating by Christy Qabazard
"When my agent left I wasn't sure who I'd end up with. I received a call from Nicole in Carmen's office and was super impressed! She was professional, kind and courteous, making sure to have all my information correct and share with me a bit about their approach to customer service. This first call was more service than I've received from my last 3 State Farm agents combined over 30 years. Thank you Nicole - great job!"
We responded:
"Christy, Thank you so much for your 5 star review. I am so happy that Nicole was able to provide you with that remarkable service that we thrive to provide all of our current and new customers with. Nicole does a great job of conveying this to our customers. We appreciate you allowing us to earn your business! Thank you."
Laura Christensen
December 31, 2023
5
out of
5
rating by Laura Christensen
"I highly recommend Carmel's office and her Team; especially Nicole who is always so helpful and considerate whenever I have questions or need assistance."
We responded:
"Laura, thank you for your kind review and recognition of Nicole! We’re thrilled to hear our team has provided you with great service. We appreciate your trust and recommendation of our services to others!"
William Morgenstern
December 30, 2023
5
out of
5
rating by William Morgenstern
"I watched Nicole go the extra mile to help some people her office couldn’t serve (based on where they lived). It’s obvious this team is serious about taking care of people whether they’re customers or not. So refreshing!"
We responded:
"William, Thank you so much for your kind words. Nicole does a remarkable job of going the extra mile, there are times that we can't help but we want to make your day a little easier by guiding people in the right direction. We strive on taking care of people always!"
aziz isah
December 28, 2023
5
out of
5
rating by aziz isah
"Great customer service!"
We responded:
"Thank you, Aziz isah for your 5-star review. I am so thrilled that you had a great experience here. We are here whenever you need us! "
Linda Ingram
December 22, 2023
5
out of
5
rating by Linda Ingram
"This office is considered top shelf in my opinion. They always respond to any questions or issues that have come up with prompt, professional, and kind behavior."
We responded:
"Linda, thank you so much for your kind words and 5-star review! We truly appreciate your positive feedback. Our team is committed to providing excellent service, and we’re delighted to know that you’ve had a great experience with us. We’re always here for you!"
Daniel Munton
December 19, 2023
5
out of
5
rating by Daniel Munton
"Carmel and the entire office have been very knowledgeable and helpful with multiple auto accounts and life insurance. A shout out to Nicole for alerting us to a drop in our insurance costs!"
We responded:
"Thank you so much for your wonderful review, Daniel! We're thrilled to hear that our team has been able to assist you with your auto and life insurance. Nicole is always looking out for our clients, and we're delighted she could help you with the drop in insurance costs. We appreciate your trust in our services!"
Wilson Lado
December 12, 2023
5
out of
5
rating by Wilson Lado
"Erika was very professional and patience during the process of getting my insurance policy, she explains all the options available per services in a very easy, convenient manner that demonstrates brilliant business communication skills, I truly recommend her as an asset to your business."
We responded:
"Thank you so much for your kind words recognizing Erika! We’re glad to hear she could assist you in finding the right insurance policy. We are here whenever you have questions or need further assistance. Your recommendation means a lot, and we’re grateful for the opportunity to serve you. Take care! "
Kathie Flanagan
December 6, 2023
5
out of
5
rating by Kathie Flanagan
"Great communication"
We responded:
"Thank you for your review, Kathie! We strive to provide great communication to our customers. Your recognition is a wonderful compliment. "
Fire Rabbit
November 10, 2023
5
out of
5
rating by Fire Rabbit
"Nicola and the state farm office here have been so helpful with my many changes over the years and keep me updated when ever needed , great people recommend highly"
We responded:
"Thank you for your 5-star review and positive feedback recognizing Nicole. We’re thrilled to hear she has been able to assist you over the years, keeping you updated when needed. We truly appreciate your recommendation of our services to others. "