State Farm® Insurance Agent Carmel Curiel Larios

"Nicole has always been very professional and helpful. When I need assistance based on my insurance coverage. I appreciate her customer service thank you, Nicole for all the great customer service for State Farm."

"My account got transferred from my longtime agent, Kathy Crim in December. The debit card used for my auto pay was stolen and I forgot to update with the new one until today. I called my agent, was transferred to this agency and told my policy transferred when Kathy retired. Kathy’s office would call if something happened with my payment and I would update and be grateful for that service. These guys cancelled my insurance, no call, despite the person on the phone saying they are required to before canceling a policy. A new policy had to be written and not go into effect for three days and will cost me considerably more than my last policy. The person that helped me was kind and efficient, but there is no acceptable reason for this to have happened. I’ve been with State Farm for over 30 years and this agency just lost that business."

""I had a great experience, hands down one of the best with Nicole Urdiales. She was incredibly helpful in explaining all my options with a policy that fits my needs and budget. She was extremely patient, answered all my questions thoroughly, and made the whole process easy to understand. I highly recommend Nicole to anyone looking for insurance!""

"Christina's knowledge of coverage helped me understand what coverage is best for us. I appreciate her help. I recall that last year, at 3:45 p.m. on a Friday, I called the Carmel office, and she picked up. I asked if she could email me some invoices from over the past years. Without a problem, she started sending those to me."

"Nicole helped me find the perfect insurance that suited my lifestyle. she listened to everything i wanted and guided me to the right policy. i would highly recommend!"

"Nicole was very helpful and informative!!"

"Nicole is the best ever!!! She’s my go to girl and always helps me out with everything with urgency and efficiency. I know I can count on her for anything! Thank you Nicole! ❤️"

"Update: I was given misinformation by Carmel Curiel Larios! I have transferred to another State Farm Agency who is able to put together a plan that will fit the criteria for the Cal Fair Plan for our property. But not before I was told she would not transfer any clients that were assigned to her from Kathy Crim's Agency! I was outraged. This was unacceptable. I had to challenge her refusal to help so I called another SF Agency, Eddie Sandoval who was extremely helpful. Carmel is unaware of options that she can do to help State Farm clients. This is ignorance on her part and perhaps she should get a better handle on how insurance works and take some more training. As a 50 year client at SF I have run into this misinformation problem with another State Farm Agency in Santa Rosa that took over our previous SF Insurance Agent, Robin Bullard, who also retired several years ago. I consider it malpractice to be so misinformed of the options SF offers and to just be turned away with no options. Carmel needs to be trained better to help her clients. Not all State Farm Agents are at the same level of competence. I highly recommend Eddie Sandoval's Agency and he is very involved in our community. He is willing to work to find answers for his clients. I remembered Eddie Sandoval was very helpful after the wildfires volunteering his time to educate and help the Wildfire Victims regardless of who their Agency was. Like a good neighbor, Eddie Sandoval was there! I am very grateful. ************* I'm very unhappy with the lack of service from this Agency. Carmel never called me back when I requested her to and then made a wrong assumption on our home value without talking to me. Our previous Agent, Kathy Crim, retired and we were assigned to Carmel Curiel Larios. She made no attempt to help us and used incorrect information to refuse to process the California Fair Plan for us. We're 50 year clients and this is how we're treated by her Agency. Our previous Agent said she'd help us with the Cal Fair coverage but she just retired. Makes me think Carmel was just not willing to do the work! I'm looking for a new SF Insurance Agent in Santa Rosa. She showed no consideration for how stressful it is to be told your home insurance will not be renewed! I don't recommend her Agency."

"Great staff, friendly and professional service! This office never dissapoints. Highly recommend for all your insurance needs!"

"Nicole is great. She has helped me a lot."

"Working with Nicole Was like working with an Angel that god put in my path. She’s amazing and full of awesomeness."

"I have been working with Nicole Urdiales since the start of my policy, and she has been absolutely amazing. Nicole has been incredibly attentive and helpful, making the switch to State Farm Insurance seamless. She has gone above and beyond to assist me and my family in finding the perfect policy that meets our needs and stays within our budget. Nicole is truly a godsend, and I highly recommend her service."

"My family and I recently moved to California and we have been researching the right place to go for auto/life insurance. After going to a few other companies, I came across this office and decided to go in and ask some questions. I am very glad I did. I was greeted by friendly staff, unlike the other places I had gone. Jenny answered all the questions I had and helped me get the auto/life bundle I was looking for. GREAT PLACE, GOOD ATMOSPHERE, and GREAT HELP! If i could give more stars I would!!"

"State Farm staff at this location are attentive, helpful, and make sure that my insurance is up to date. If they see a possible savings, they call me and let me know. While all of the staff or competent and helpful, I have had the most interaction with Nicole, whose experience and attention to detail have helped my take advantage of the discounts and benefits of my policies."

"Everyone in the office has been so helpful and explained my policies very thoroughly, highly recommended!!"

"Amazing service! Been with this team for years and they consistently treat me an my family “like a good neighbor.”"

"Worst customer service ever. I have 6 policies and they are constantly being canceled due to no payments, even though i tell them constantly to auto pay them. Worst agent ever to exist. edit for response to "agent": I did in fact tell them to stop calling for every damn payment and put me on auto pay. Come to find out this agent encourages her reps to call the customers. In 2024 i just want to set it and forget it. But this lady insists on calling several times a month. A formal complaint has been filed with the insurance commission as well as an ethics complaint with state farm. BTW all your reviews are bots, its painfully obvious"

"State Farm has been a good long term partner with our family."

"Love getting personal updates from Nicole"

"Very professional, always very responsive and kind. If there is an issue they work diligently to solve it."

"Carmel and her team have always been great for all of our insurance needs. They worry about our rates and help us keep everything appreciated at the right value. We love Nicole and Erica and highly recommend her office for all of your insurance needs. Wrecking my car proved to me that these women are on the ball and sure to take the anxiety out of an anxious moment."

"Nicole was amazing!! Best customer service I've ever had"

"Huge thanks to Nicole for helping me with the process of switching insurance companies!"

"Nicole is the best! She is always very helpful and professional."

"State Farm’s has been an outstanding insurance company for my family. The options for car insurance, whole life insurance, and renters insurance coverage keeps my family safe and secure. Nicole, an agent with State Farm, is knowledgeable of the organizations policies and regulations. She ensures that I am updated on the latest changes in policies or costs for my benefit. Excellent customer support!"