State Farm® Insurance Agent Carmel Curiel Larios
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer Foege
July 14, 2025
1
out of
5
rating by Jennifer Foege
"Awful experience. They have ZERO communication between each other. Every time I called I had to explain who I was and why I was calling. Even then my questions were ignored, as someone else was responsible - then nothing. No call no email. Also, they were rude! I have never met nor been able to access the branch manager, Carmen. I have been with State Farm since for 35 years. All of my agents were great. Kathy Crim was my agent for the past 13 years. She was a gem, she knew who you were, what you needed and was always always available and her staff was wonderful. Unfortunately for all of us, she retired. I will be looking for another agent."
We responded:
"Jennifer, thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you experienced with our agency. I recently tried to reach you by phone and left a detailed message, as I would appreciate the opportunity to discuss your experience with my office and team directly. We understand how important clear communication and personalized service are, especially given your many years with State Farm and the exceptional service you received from Kathy Crim. To help provide continuity, I hired one of Kathy’s team members so her customers would have a familiar point of contact, and I am currently serving as the agent for her clients until State Farm finds a permanent replacement. Please know that your concerns about communication and staff interactions are being taken very seriously, and we are reviewing our processes to improve moving forward. If you are open to it, I would welcome the chance to speak further and work towards a resolution; please feel free to contact me directly at 707-755-5450, or let us know the best way to reach you. Thank you again for your valuable feedback and for your many years as a valued State Farm customer—we wish you all the best, whatever you decide."
Curt King
July 7, 2025
1
out of
5
rating by Curt King
"Most horrible experience I ever had with State Farm!! I been a member for over 10yrs with home, life, and auto insurance. My auto insurance policy was canceled without any notification from my agent. I made multiple payments within a month thinking maybe it didn't go through and was reassured by Erica that my auto is fine, and so to double check I called and asked again before a family road trip because I didn't see coverage on my app, and was reassured a 2nd time by Erica my auto was fine. Fast forward a month later the auto still doesn't appear on my app so I called in today to find out it's not active and been canceled. The level of how furious this makes me is through the roof knowing I jeopardized my family on a trip being misguided twice by this agency. The lack of communication and still no notification from the office indicating my insurance was canceled. The branch manager Carmen is never available for you to speak with. I wouldn't waste my time here if you're looking for a good branch. This location will not no longer have my business. I worked with Kathy Crim for years and her service was phenomenal but she had since retired. Best of luck and hope this help someone make a wise decision before selecting a office to work with. Literally the first negative review I ever left for a business.. not my usual thing but I am pretty hot over this."
We responded:
"Dear Curt, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and confusion you experienced regarding your auto policy, and we understand how concerning this situation must have been for you and your family. After reviewing your account, we noted that our team, including Erika, worked to address your inquiries and provide reassurance with the information available at the time. We also understand there may have been a miscommunication during your subsequent conversation with another team member regarding your request to reinstate your policy. Please be assured that our cancellation process includes both a mailed notice and a courtesy phone call, and policies remain active when payments are made on time. We regret that our communication did not fully meet your expectations. Your feedback is extremely important to us and will help us improve our processes moving forward. We value your longstanding relationship with us and would welcome the opportunity to discuss your concerns further to reach a resolution. Please feel free to contact me directly at 707-755-5450 at your convenience. Thank you again for bringing this matter to our attention; we remain committed to supporting you in any way we can. Sincerely, Carmel Curiel Larios"